Shipping Policy
Effective Date: January 15, 2025
Thank you for choosing Zenith Gracece! We aim to provide you with a seamless shopping experience. Below, you will find our shipping policy, which outlines the terms and conditions related to shipping, delivery, and related services.
1. Shipping Methods and Delivery Time
We offer several shipping methods, which are selected during checkout. The delivery time will depend on the shipping method chosen, and can vary based on your location. Below are estimated delivery timeframes:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
- Express Shipping: 1-2 business days
Please note that these are estimates and not guarantees, as shipping times can be affected by factors such as weather, holidays, and carrier delays.
2. Shipping Charges
Shipping charges are calculated based on the shipping method and your delivery address. The exact cost will be provided during checkout, so you can review and adjust your order accordingly before completing the purchase.
3. Order Processing
Orders are processed and shipped during business hours (Monday-Friday, 9 AM – 5 PM EST). Orders placed after 3 PM EST or on weekends and holidays will be processed the next business day. You will receive an email with tracking information once your order has been shipped.
4. Shipping Locations
We currently ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories. Unfortunately, we do not currently ship internationally.
5. Shipping Delays
While we strive to ensure timely delivery, factors outside of our control (such as carrier delays, weather conditions, or customs processing) may result in delayed shipments. We are not responsible for delays caused by external factors, but we will do our best to assist you in tracking and resolving any issues.
6. Incorrect or Incomplete Shipping Information
Please ensure that the shipping address you provide is accurate and complete. If an order is undeliverable due to incorrect or incomplete shipping information, the package will be returned to us, and you may be responsible for any additional shipping charges to resend the order.
7. Damaged or Lost Packages
If your order arrives damaged or is lost during transit, please contact us immediately at info@zenithgracece.com or call (330) 877-7715. We will work with the carrier to investigate the issue and, if necessary, send you a replacement or provide a refund.
8. Multiple Shipments
In some cases, your order may be split into multiple shipments if items are shipped from different locations or require special handling. You will receive tracking information for each shipment as it is processed.
9. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your order through the carrier’s website or contact us if you need assistance.
10. Changes to Shipping Policy
We may update or modify our shipping policy from time to time. Please review this policy periodically to ensure you are aware of any changes.
11. Contact Us
If you have any questions or concerns about shipping, feel free to reach out to us:
Zenith Gracece
Phone: (330) 877-7715
Email: info@zenithgracece.com
Address: 320 Wyandotte Trl SW, Hartville, Ohio 44632, United States
We appreciate your business and are committed to providing you with excellent service. Thank you for choosing Zenith Gracece!
