Sales Policy
Effective Date: January 15, 2025

Thank you for choosing Zenith Gracece for your purchase. We aim to provide the best shopping experience with clear and transparent sales policies to ensure your satisfaction with our products and services.

Order Processing

  • Once your order is placed, we will send an order confirmation email. This confirmation indicates that we have received your order, but does not yet guarantee that your order is accepted.
  • Orders are typically processed within 1-3 business days from the time of purchase. Please ensure that all the information you provide, including billing and shipping details, is accurate to avoid any delays.
  • We reserve the right to cancel any order if there are issues with payment or stock availability. If this occurs, we will notify you via email and issue a full refund if payment has been processed.

Pricing

  • All prices listed on our website are in USD and include applicable taxes unless otherwise stated.
  • While we strive to ensure all pricing is accurate, errors may occasionally occur. If a pricing error is identified, we will contact you prior to processing your order to confirm whether you wish to proceed at the corrected price or cancel the order for a full refund.

Payment

  • We accept payments via major credit/debit cards, PayPal, and other secure payment methods available during checkout.
  • By placing an order, you agree to pay the total amount specified on your order confirmation, including applicable shipping fees.

Shipping

  • Shipping fees are calculated based on the delivery address and the shipping method chosen during checkout.
  • We currently offer domestic shipping within the United States. Shipping times will vary depending on the destination, but orders are usually delivered within 5-7 business days.
  • Orders are shipped from our warehouse in Hartville, Ohio. For international orders, please contact us directly for more information about shipping costs and delivery times.

Sales Tax

  • Sales tax is applied based on your shipping address and local tax regulations. The applicable sales tax will be shown at checkout before you complete your order.

Order Changes or Cancellations

  • Once an order is placed, we are unable to modify it directly. If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once the order has been processed or shipped, it cannot be altered.

Returns and Refunds

  • Our Refund and Returns Policy outlines how to return products, request a refund, or initiate an exchange. For detailed information, please refer to our separate Refund and Returns Policy.

Out of Stock Items

  • In the event that an item in your order is out of stock, we will notify you and offer the option to either wait for the restock or cancel the item from your order. If canceled, we will issue a refund for the out-of-stock item.

Privacy and Security

  • We are committed to protecting your personal information. For details on how we use and protect your data, please review our Privacy Policy.

Customer Service

  • If you have any questions regarding our sales process, policies, or need assistance with your order, please reach out to us at info@zenithgracece.com or call us at (330) 877-7715.

We value your business and strive to ensure you have a smooth and enjoyable shopping experience with Zenith Gracece. Thank you for choosing us!